Shipping policy
Orders are processed after payment has been successfully completed. Most orders are processed and handed over to the shipping carrier within 3–8 business days.
Once your order has shipped, you will receive an order notification with tracking information. You can use the tracking number to check the status of your package.
Orders shipped within the United States typically take 7–15 business days to arrive. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other factors beyond our control.
Please note that shipping times are estimates and do not represent a guaranteed delivery date.
Shipping options and fees may vary depending on your order value, shipping address, and current promotions.
If free shipping is displayed at checkout, eligible orders will receive free shipping.
The final shipping cost will be clearly displayed at checkout before you place your order.
Once your order has shipped, we will provide you with a tracking number.
Tracking information may take some time to update after shipment. If your tracking information does not appear immediately, please allow some time for the carrier's system to update.
While we do our best to ship orders promptly, deliveries may occasionally be affected by severe weather, holidays, peak shipping periods, carrier delays, customs inspections, or other circumstances beyond our control.If your package is delayed, please first check the latest status using your tracking number.
Please make sure your name, shipping address, city, state, and ZIP Code are correct when placing your order.
If your order has not yet shipped, please contact us as soon as possible. We will do our best to help update the shipping address.
Once an order has shipped, we may not be able to change the shipping address.
If your tracking information shows that your package has been delivered but you cannot find it, please check your front door, mailbox, garage, reception area, or other safe delivery locations. You may also check with family members, neighbors, or your building management.
If you still cannot locate your package, please contact us promptly and we will assist you based on the circumstances.
If your package arrives visibly damaged or an item is missing from your order, please contact us as soon as possible.
To help us resolve the issue more quickly, please provide your order number along with relevant photos or videos.
If your tracking information has not been updated for an extended period, or your package is returned or marked as undeliverable, please contact our customer support team.We will review the shipping status and assist you based on the specific circumstances.
For orders that may be subject to customs inspections or other special transportation circumstances, delivery may take longer than the estimated shipping time.
As these circumstances are not completely within our control, we cannot guarantee a specific delivery date.
If you have any questions about your order or shipping, please contact our customer support team and include your order number. We will do our best to assist you as soon as possible.
Email: [填写你的客服邮箱]
Email: [Insert your customer service email]
Thank you for your understanding and support!